Refund and Return Policy

Last Updated: October 27, 2026

At Beauty Shawls, we aim to provide high-quality shawls, stoles, and textile products to our customers. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read our Refund and Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

  • You receive a damaged or defective product.

  • You receive a product different from the one you ordered.

  • The product has a manufacturing defect.

To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.

The product should be unused, unwashed, and in its original packaging, with tags and labels intact wherever applicable.

2. Products Not Eligible for Return

Returns or exchanges may not be accepted in the following situations:

  • The product has been used, washed, altered, or damaged after delivery.

  • The original tags, labels, or packaging are missing, where applicable.

  • The return request is made after the specified return-request period.

  • The product is returned for reasons not covered by our return policy, such as a change of mind or personal preference.

Please note that slight variations in colour may occur due to screen settings, lighting, or photography. Such minor variations alone may not qualify a product for return.

These exclusions do not affect any rights you may have under applicable law.

3. How to Request a Return

To request a return or replacement:

  1. Contact our customer support within 48 hours of receiving the order.

  2. Provide your order number and registered phone number.

  3. Share clear photographs or a video showing the damage, defect, or incorrect product.

  4. Our team will review your request and inform you of the next steps.

Please do not send any product back before receiving return instructions from our team.

4. Refund Policy

Refunds may be approved if:

  • Your return request is accepted.

  • The delivered product is damaged, defective, or incorrect and a refund is considered appropriate.

  • Your order is cancelled and a refund is due under our applicable cancellation policy.

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be processed within 7–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment service provider.

Refunds for prepaid orders will generally be issued to the original payment method, wherever possible.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement, subject to verification and product availability.

If a replacement is unavailable, we will discuss the available resolution with you, which may include a refund where appropriate.

6. Shipping Charges for Returns

If a return is approved because the product was delivered damaged, defective, or incorrect, Beauty Shawls will communicate the applicable return-shipping arrangements.

For other return requests, return shipping may be the customer’s responsibility where permitted by applicable law and our policy.

Please contact our support team before arranging a return